Passageways Sails Past the 200 Customer Mark

  • By: OnBoard Meetings
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The little company that could

Passageways, the leading provider of collaborative portal solutions for financial institutions, announced today that City Credit Union, Dallas, TX ($214 M in asset size), became its 200th employee portal customer in the financial industry. This addition to an impressive list of customers, including more than 30 organizations with over $1 B in asset size, reinforces Passageways as a leader in the market for employee intranet portals.  In addition to these 200 customers, Passageways also serves over 50 organizations with its board portal solution and several organizations other than financial institutions.

According to David Frith, the Chief Information Officer at City Credit Union, “We researched a lot of solutions and felt the Passageways Employee Portal offered the best combination of flexibility, value, and tools our employees would actually use”.    Earlier in the year, David attended Passageways annual conference PowWOW 2010 and adds, “Powwow was a great experience.  I was blown away by the capabilities of the Passageways Portal, the openness of the user community, and excited about the future direction of the product.  I learned a lot from the breakout sessions that I could take back to my credit union and put to use”. David adds, “I really like that Passageways is part of a CUSO that wants to support the future growth of the credit union movement.  I also like how all of the employees from the president on down are accessible and really want to help your credit union to be successful with the product.  Passageways really takes their users suggestions to heart and uses them to make the product better”.

Community Portal Gaining Fanfare

Passageways is pioneering online collaborative communities built on its innovative Community Portal platform, Verona. Since its introduction late last year, Passageways already has over 400 credit unions and banks using this new platform and another 200 are about to join in the Passageways customer community next month.

Passageways vision is “To be the platform for shaping enterprise and industry knowledge into new success.”  Passageways team is busy building solutions ready to use the web 2.0 functionality not just within the firewall, but as an extranet and increasingly bringing together various industry conversations.

“Our success obviously reflects the appeal of our solutions and their benefits.” explains Christopher Beltran, Co-Founder/ VP.  “But it is also rooted in the quality of our people, and the passion and dedication that they bring to every aspect of our effort to deliver exceptional value to our customers. We couldn’t be more proud of what we have accomplished together.”

“Earlier in the year, we rolled out several web 2.0 features such as micro-blogging, activity feeds, ability to follow someone, commenting tool and the very popular “Like” button. These introductions make us industry’s only Web 2.0 ready platform for Employee Portal, Board portal or Community portal solutions”, say Paroon Chadha, Co-Founder/VP.

Passageways is best known for its flagship, Employee Intranet portals and Board Portals, but is also gaining a steady stream of customers for other standalone solutions including:

1)  Vendor Management solution 2)  Learning Management solution 3)  Lobby Management solution 4)  Sales Management solution 5)  Knowledge Management solution

All these solutions are built atop the P4 portal framework, and allow financial institutions across North America to leverage the power of streamlined communication and grass roots collaboration.

At press time, Passageways’ customer count has already surpassed the 200 mark, with several clients the signing in close succession:

·     City Credit Union ·     Class Act Federal Credit Union ·     Lutheran Homes of Michigan

The Passageways management team is excited about the future and the company continues to invest in its growth.  According to Gail Koehler, Passageways’ COO, “It is exciting to see the impact that our product is making in the market. We are busy creating solutions for collaboration all levels, within the enterprise, at a state level and also across the industry.  This ensures that Passageways will maintain its’ position as the industry leader and foster industry-wide collaboration”.


Founded in 2003, Passageways is the leading provider of Portal Solutions to the financial services industry.  Passageways currently have over 200 employee portal customers, over 400 community portal customers and more than 50 board portal customers. Our award-winning Portal Solutions were developed specifically to meet the unique operational needs of financial institutions. The Passageways Portal Solution provides financial institutions with the ability to improve internal communication, organize enterprise knowledge, and automates business processes; resulting in a more informed and collaborative workforce.

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OnBoard Meetings
OnBoard Meetings
At OnBoard, we believe board meetings should be informed, effective, and uncomplicated. That’s why we give boards and leadership teams an elegant solution that simplifies governance. With customers in higher education, nonprofit, health care systems, government, and corporate enterprise business, OnBoard is the leading board management provider.