Nielsen remembers how easy it was for First Citizens to move to OnBoard. “It was fairly intuitive,” she says. “Overall, it wasn’t a tough transition.” The OnBoard platform eliminated what Nielsen termed, “chasing paper around,” and aided meeting management by helping publish board and committee information in advance and storing it in one place.
She estimates the loan committees have seen a 50-70% efficiency gain from using OnBoard.
In addition to efficiencies, Nielsen believes OnBoard introduced a better board member experience, including a more consistent process that helps members focus on higher-value work.
“It introduced better practices,” she says. “We really appreciate that you can drop content in and reorganize it as you see fit as you are building an agenda. Those features make life easy.”
First Citizens’ board members are not considered company employees and do not have automatic access to the company’s intranet, the usual place for storing internal documents.
Nielsen now uses OnBoard’s “resources” folder to house important files that board members, need to access, including the numerous policies the board must approve annually. She does this with complete confidence that the information is secure and available only to authorized individuals.