Senior Leadership

ABOUT RASHMI

Rashmi Bijai

Vice President, Marketing

Cris Carpluk

Vice President, Customer Experience

ABOUT KARISSA

Karissa Fritz

Senior Director, Customer Success

ABOUT NANCY

Nancy Gutwein

Director, People Operations

ABOUT ADARSH

Adarsh Mantravadi

General Counsel & Director of Business Development

Gary Martini

Senior Vice President, Sales

ABOUT BRAD

Bradley Mueller

Senior Director, Mobile Applications

ABOUT NEO

Neophytos Palettas

Senior Director, Design

What We’re Up To

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Rashmi Bijai

Rashmi is the Vice President of Marketing. She is responsible for all go-to-market and marketing functions including brand & corporate marketing, demand generation, product marketing & sales enablement.

Before joining Passageways, she worked at Capgemini for 4 years in Asia and Europe. Her experience in the SaaS industry spans various functions including customer relationship management, delivery management, project management, and product development. 

She has an undergraduate degree from Mumbai University and an MBA from the Krannert School of Management.

Karissa Fritz

Karissa Fritz is the Senior Director of OnBoard Customer Success, leading our Implementation, Growth, and Customer Success Management teams. She joined Passageways in 2008 and has 15+ years of customer service experience. Her leadership is matched by breadth of experience at Passageways, including roles in Support, Sales, and Implementation. She brings this range of experience to every customer interaction, ensuring her team delivers answers and delights at every turn. 

Nancy Gutwein

Nancy is the Director of People Operations and  is responsible for recruiting, employee relations, compensation, and benefits strategies, and people operations in general.

Prior to joining Passageways, Nancy spent two years doing HR for B2B SaaS Startups at High Alpha and four years at LivingSocial in Washington, DC.

Adarsh Mantravadi

Adarsh is Passageways Director of Business Development and Government Strategy. He brings over ten years of public sector experience at both the state and federal level. Most recently, he served as a Senior Director of Policy and Research for Indiana Governor Eric J. Holcomb, where he spearheaded the creation of the Next Level Fund, the state’s $250M private equity and venture capital investment vehicle. Adarsh holds a J.D. and Master of Public Affairs from Indiana University-Bloomington, and has served the community in numerous board and volunteer roles and is a two-time recipient of the Sagamore of the Wabash.

Brad Mueller

Brad Mueller is the Senior Director of Mobile Engineering. He defines the technical vision and strategy for Passageways mobile products.

Before joining Passageways, Brad was a founding partner at Cellaflora, a product consulting firm, where he was the lead engineer on 30+ projects. He has a B.S. in Electrical Engineering from Purdue University.

Neo Palettas

Neophytos Palettas is the Senior Director of Design at Passageways. Neophytos is responsible for all product design at Passageways, including the look and feel of OnBoard’s user interface, user experience, as well as pursuing new ideas and future corporate initiatives.

Neo believes design is interdisciplinary and is proud to be applying design thinking to topics such as system design, product design, service design, and strategy.

Before joining Passageways, Neo was a founding partner at Cellaflora, a product design studio, where he lead design on 200+ projects. He has a background in biomedical engineering.